Return & Refund Policy
We just want you to love it! Love it, or receive a full refund with our 30 day return policy. At Queerarchy™, we offer our customers a 100% satisfaction guarantee. If you’re not completely satisfied, you may return products purchased from us that are in new or defective condition (due to materials or craftsmanship) for a refund subject to the terms of the Return Policy.
For orders shipped within the United States, use the step-by-step instructions below to return by mail:
- If you received a damaged, defective, or wrong item from your online order, please contact us right away at firstname.lastname@example.org so we can mail you a replacement.
STEP 1: Package your items and your Shipping Confirmation email.
- Place your items in a package along with any necessary packing materials.
- Print and enclose the top half of your Shipping Confirmation email to use as your return receipt.
- If you are unable to include your Shipping Confirmation email because you lost the email or don’t have access to a printer, be sure to include your order number, billing name, and address on a piece of paper with your return. If your return is sent back without this information, we will not be able to process your refund.
STEP 2: Take your package to the carrier of your choice.
- Be sure that your return is properly insured and trackable so you’ll be able to ensure your package arrives as expected.
- You will be responsible for the shipping cost of your return.
- Keep the tracking information until your return has been processed.
STEP 3: Mail your package to the following address:
1301 Nicholas St #317
Omaha, NE 68102
Once we receive your items, we’ll send you a Return Order Confirmation email with all the details.
STEP 4: Please allow up to 21 business days for us to receive your return and process your credit.
If a damage claim is approved, you will be sent a replacement.
Please remember it can take some time for your bank or credit card company to process and post their refund.
Unfortunately, we cannot except returns on gift cards.
How Will I Be Refunded?
Ninety days or less from the order date, returns of products purchased from us that are in new, gently used, or defective condition (due to materials or craftsmanship) will be credited to the original form of payment.
If you paid with an E-Gift Card, a new E-Gift Card will be issued and emailed to you. Refund amounts are based on the purchase price originally paid for the product and will not include shipping and handling charges. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied when calculating the refund amount. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.
Additional Return Terms and Conditions:
To make sure that we handle every return or exchange with reasonable fairness, we will not allow the return or exchange of product showing excessive wear and tear (for example, if the product looks significantly used) or product with a label that has been intentionally defaced. Whether a product shows excessive wear or tear or is returned in new, gently used or defective condition (or whether a return otherwise complies with the Return Policy) will be determined by Queerarchy™ in their sole discretion.
Queerarchy™ reserves the right to modify or withdraw the Return Policy and the 100% satisfaction guarantee at any time with or without notice.